Shipping Policies

Find all the information about our shipping policies.

SHIPPING COSTS

Free Shipping: Applies on purchases up to $ 200 dollars and on items weighing less than 10 kg. Restrictions apply on selected products.
Standard Shipping: It has a cost of $25 dollars. Applies on purchases over $ 200 dollars and on items that do not exceed 30 kg in weight.
In case the item exceeds 30 kg in weight, you can contact us for more information about shipping costs at help@medishopstore.com .

DELIVERY TIMES

Free Shipping: 7 to 14 days.
Standard Shipping: 9-14 days.
IMPORTANT: Due to the current COVID-19 contingency, it is possible that our deliveries may be affected, so a delay of 2 to 3 days in addition to the normal delivery time may occur.
What happens if I place my order on Friday, Saturday or Sunday?
Your order will be shipped on Monday, as the courier service is not available on weekends.
What if I placed my order Monday through Thursday, but after 12:00 pm?
Your order will be shipped on the next day, as our shipments are routed every day before 12:00 pm.

WARRANTY

MediShop is not responsible for damage to the product caused by handling by third parties in charge of delivering the product. The Customer shall not accept items whose packaging shows visible signs of having been mishandled or opened in transit.
If the customer finds clear signs that the item was damaged or opened during shipment should contact help@medishopstore.com indicating proof of payment and delivery guide number, during business hours from 8:30 am to 6:00 pm Monday through Friday.
MediShop will support the customer in the claim process.
Shipping costs that may be incurred for the application of the warranty will be absorbed by MediShop.